Terms of service

These Terms apply to every purchase from Vault Atlantic ("we," "us"). By placing an order, you agree to these Terms, our Refund Policy, our Shipping Policy, and our Order and Pre-Order Policy.

1. Eligibility and accounts. You must be 18 or older to buy from us. You must sign in to a member account to check out. You are responsible for activity on your account. Each person may hold one account.

2. Products. We sell factory-sealed products from authorized sources. We do not knowingly sell counterfeit or resealed products. We do not guarantee the contents of any sealed product, including specific cards, pulls, rarities, centering, grading results, or resale value.

3. Packaging condition. Factory packaging can have small flaws from manufacturing and handling. Torn or loose shrink wrap, corner dents under 1/2 inch, creases that do not affect structure, and factory double-taping are normal. They are not damage or defects.

4. Manufacturer defects. Missing parts, miscut or misprinted cards, and wrong contents inside a factory-sealed product are the manufacturer's responsibility. We will help you contact the manufacturer's replacement program. This section does not limit our responsibility for wrong items we ship or for damage in transit, which our Refund Policy covers. Nothing in these Terms or our policies limits any warranty or other right you have under California or federal law.

5. Prices and errors. Prices can change without notice. Market price changes after purchase do not change the price you paid and are not grounds for a refund. If a product is listed with a clear pricing or description error, we may cancel the order before shipment and give a full refund, even after we send an order confirmation. An automated confirmation is not final acceptance of your order.

6. Promotions. Promotions apply only during their stated dates and only to the items listed.

7. Purchase limits. We may set purchase limits per member, household, payment method, or shipping address, including across separate orders. We may cancel or reduce orders that exceed a limit or that appear to avoid one. Using more than one account to avoid a limit is a violation of these Terms.

8. Resale and automated buying. Resale of products you buy from us is not prohibited. We may refuse, reduce, or cancel orders placed by bots or automated tools, bulk orders, or orders that avoid purchase limits. A purchase does not create a wholesale or dealer relationship.

9. Payment and fraud. You confirm that your payment information is accurate and that you are authorized to use it. We may verify high-value or unusual orders before we ship them, and we may cancel orders we cannot verify.

10. Contact us first. If there is a problem with an order, contact us first at hello@vaultatlantic.com and give us a chance to resolve it. We reply as soon as we can, and you will receive a response within 3 business days. This section does not limit any right you have under law.

11. Disputes and chargebacks. Do not file a false dispute or chargeback, such as claiming non-delivery when tracking shows delivery, or claiming an authentic product is counterfeit or resealed. If you file a dispute, we may share order, payment, communication, tracking, and delivery records with your bank and our payment processor. We may close accounts that file false disputes or that misuse returns or claims.

12. Account closure. We may suspend or close an account that violates these Terms. If we cancel an order because of an account closure, we refund any amount paid for unshipped items.

13. Changes. We may update these Terms. The version posted when you place an order applies to that order.

14. Governing law. These Terms are governed by the laws of the State of California. Nothing in these Terms limits any right you have under applicable consumer protection law.