Refund policy

All sales are final. We do not accept returns or exchanges. Sealed collectibles lose value once they leave our control, so we cannot resell returned items. The exceptions below are the only cases where we refund or replace an item.

Exceptions

  • Wrong item shipped: Replace or refund after we receive the wrong item back (we pay return shipping). To report: email us within 72 hours of the delivery scan, with photos.
  • Damaged in transit: Replace or refund after photo review. To report: email us within 72 hours of the delivery scan, with photos (see "How to report damage" below).
  • Package not delivered (tracking does not show delivered): Replace or refund after the carrier claim, or ship a replacement. To report: email us within 72 hours after the estimated delivery date.
  • Pre-order we cannot fill, or delayed pre-order you cancel: Full refund to your original payment method. See our Order and Pre-Order Policy.

How to report damage

  1. Do not open the product. If the outer box is damaged, do not open it before you take photos.
  2. Take clear photos of the shipping label, the outer box, the packing material, and the product.
  3. Email the photos and your order number to hello@vaultatlantic.com within 72 hours of the delivery scan.
  4. Keep all packaging and the product until we close your claim. The carrier can ask to inspect them.

Carrier claims. We file all carrier claims. If you file a carrier claim yourself for the same package, we will not also issue a refund or replacement.

Not covered

  • Change of mind, including market price changes after purchase.
  • Normal packaging flaws listed in our Terms of Service (Section 3).
  • Manufacturer defects inside a sealed product (we help you contact the manufacturer). This does not limit any warranty rights you have under California law.
  • Damage after delivery, or products opened or used after delivery.
  • Packages marked delivered by the carrier (see our Shipping Policy).
  • Packages you refuse or mark "return to sender." These are not returns. If one comes back to us, we refund the item price minus the original and return shipping costs.

Counterfeit claims. If you believe an item is not authentic, contact us before you open it. We will arrange its return for inspection. We refund in full if we confirm the claim.

Refund timing. We issue approved refunds to your original payment method within 7 days. Your bank can take more time to post them.

Store credit. Store credit from a pre-order cancellation does not expire.