Shipping policy

Where we ship. We ship only to addresses in the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), or APO/FPO/DPO military addresses. We do not ship to package forwarding services. We are not responsible for loss, theft, or damage after a package reaches a forwarding service.

Processing time. In-stock orders ship within 3 business days, Monday to Friday, except major holidays. Pre-orders ship within 3 business days after the release date (see our Order and Pre-Order Policy). Orders with both in-stock and pre-order items ship together when every item is available. Place separate orders to get in-stock items sooner.

Carriers and tracking. We ship with USPS or UPS. Every order ships with tracking. You receive a tracking email when your order ships.

Shipping cost. Shipping is calculated at checkout.

Signature confirmation. Orders with a total of $750 or more, including shipping and tax, require a signature on delivery. We may also require a signature on any other order. You can request a signature on any order before it ships.

Insurance. We may add carrier insurance to high-value shipments. We file any carrier claim (see our Refund Policy).

Delivered packages. When the carrier marks a package delivered to the shipping address, we are not responsible for loss or theft after delivery. We will help you contact the carrier and file a report. We recommend a secure delivery location, or signature confirmation for valuable orders.

Address changes. Check your address before you place your order. Contact us before your order ships to change it. We cannot change an address after shipment, and we are not responsible for orders shipped to an incorrect address that you entered.

Damaged or missing packages. Report damage within 72 hours of the delivery scan, with photos. Report a package that tracking does not show as delivered within 72 hours after the estimated delivery date. Late reports can delay or limit a carrier claim. Our Refund Policy has the full steps.