FAQ

Is everything factory sealed? Yes. We sell factory-sealed product from authorized sources. We do not guarantee specific cards or pulls inside any sealed product.

Can I return an item? No. All sales are final. We refund or replace only wrong items, items damaged in transit, and packages that tracking does not show as delivered. See our Refund Policy.

My box arrived damaged. What do I do? Do not open it. Take photos of the label, the outer box, and the product. Email them with your order number within 72 hours of the delivery scan, and keep all packaging.

Is a dented corner or torn shrink wrap "damage"? No. Torn or loose shrink wrap, corner dents under 1/2 inch, and creases that do not affect structure are normal for factory packaging.

When is my pre-order charged? At checkout. It ships within 3 business days after the release date.

What happens if a release is delayed? We email you. You can keep your order or cancel for a full refund.

Can I cancel a pre-order? Yes, up to 10 days before the release date, for store credit that does not expire. After that, pre-orders are final.

Why didn't my in-stock items ship yet? Orders with a pre-order item ship when every item is released. Place in-stock items in a separate order.

Is there a purchase limit? Some high-demand items have a limit per member. The product page shows the limit.

Where do you ship? We ship to the 48 contiguous states and Washington, D.C. only. We do not ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses, other countries, or package forwarding services.

My tracking says delivered, but I don't have my package. Check with neighbors and around your delivery location, then contact the carrier. We are not responsible for theft after delivery, but we will help you file a report with the carrier.

How fast do you reply? We reply as soon as we can. You will receive a response within 3 business days.

Why do I need an account to check out? Vault Atlantic is a members-only shop. Sign-in ties each order to a member, which keeps purchase limits fair. Members get first access to pre-orders and new arrivals. Membership is free.