Order and Pre-Order Policy

Payment. Pre-orders are charged in full at checkout.

Release dates. Release dates come from the manufacturer or distributor and can change. Each product page shows the expected release date. Pre-orders ship within 3 business days after the release (street) date. We do not ship before the street date.

If a release is delayed. We email you with the new date, or tell you that no date is confirmed. You choose:

1. Keep your order, or
2. Cancel for a full refund to your original payment method.

If the new date is 30 days or less after the original date, your order stays active unless you cancel. If the new date is more than 30 days after the original date, or no new date is confirmed, we cancel your order and refund it in full unless you reply to keep it. Refunds are issued within 7 days.

If we receive less stock than ordered. Distributors sometimes send less product than we ordered. A pre-order does not guarantee that we will receive stock. If we cannot fill your pre-order, we cancel it and refund you in full to your original payment method.

If you change your mind. You may cancel a pre-order up to 10 days before its release date. We refund cancellations as store credit. Store credit does not expire. Within 10 days of the release date, pre-orders are final.

Price changes. If a manufacturer, distributor, or tariff change raises our cost before release, we may raise the pre-order price only after we email you. You may then cancel for a full refund to your original payment method.

Purchase limits. Some pre-orders have a limit per member. We may cancel orders that exceed a limit (see our Terms of Service, Section 7).

Mixed orders. An order with a pre-order item ships when every item in it is released. Place pre-orders separately from in-stock items, and separately by release date, to get each item as soon as it is available.

Promotions. Release promotions from the manufacturer are not guaranteed unless the product page lists them.